Frequently Asked Questions

Product Questions

Do I need a prescription to use CLn® products?

Our products are over the counter, non-prescription products.

How long does it take for CLn® Skin Care to work?

Although results vary, most people see results in 2 weeks or less.

Why is CLn® a better way to cleanse my sensitive or compromised skin?

Do CLn® products contain any dyes, fragrances or parabens?

No, All CLn® products are paraben-free, dye free and no fragrance added.

Are CLn® products tested on animals?

No, we are proud to say that our products are not tested on animals, and Cruelty Free.

Is the product safe for all body parts?

Yes, our washes can be used on all external body parts: hair, face, hands, feet, and private areas. It is important to keep the products out of eyes and internal organs.

Are CLn® Skin Care products harmful to eyes?

While it will sting if it gets in your eyes, CLn® skin care products have gone through Epiocular testing which showed “non-irritating”, meaning- it will not cause damage to the eyes. That said, we always recommend that you flush immediately with water if any of the CLn® products come in contact with your eyes.

Are there age restrictions for CLn® products?

CLn® BodyWash was clinically tested and safe on adults and children as young as 6 months old.

Is it okay to use CLn® products on my face and hair?

Yes, CLn® produces a Facial Cleanser designed for the delicate skin of the face, as well as an Acne Cleanser specifically formulated to treat acne breakouts. We have also developed two shampoos: CLn® Shampoo for normal to oily hair and scalps and CLn 2-in-1 Gentle Wash and Shampoo for dryer skin/hair. Additionally, CLn® BodyWash and CLn® SportWash are safe for external cleansing from head to toe.

How do I open my bottle pump?

Before inserting the pump into the bottle, secure the area of the pump under the cap by holding with one hand. With your other hand, twist the top of the pump counter clockwise. Keep twisting until the pump pops up. Once the pump is open, screw on to the bottle.

What’s the difference between SportWash and BodyWash?

CLn® BodyWash should be used on sensitive skin or for those with eczema. While it is safe to use from head to toe, it is intended to be a cleanser on specific problem areas anytime during the day. CLn® SportWash, available in a large 12 fl oz size for economic savings, is intended for those with more active lifestyles who need daily deep cleansing immediately after activity. Both products can be used on skin prone to acne, folliculitis and infection. And both products have received the National Eczema Seal of Acceptance for being non-irritating.

Do CLn® Skin Care products bleach or discolor clothing?

Our products do not "bleach" or discolor clothing or towels.

Why must the CLn® BodyWash stay on the skin for 1-2 minutes?

An important part of the cleansing action of CLn® BodyWash is the contact with the skin for up to 2 minutes. It is during this time that the cleanser achieves clinically clean results.

How long should I leave the products on the skin or hair?

Always follow the recommendation of your physician.

Our recommended lather times are as follows:

BodyWash, SportWash and Hand & Foot Wash: 1-2 mins.

Facial Cleanser, Acne Cleanser, Shampoo and CLn 2-in-1 Gentle Wash and Shampoo: 30-60 seconds.

There are a number of CLn® products. How do I choose which one is right for me?

Generally speaking, the BodyWash and SportWash can be used from head to toe and are gentle on the skin. For those with dry or sensitive skin, our HandWash, Facial Cleanser and CLn 2-in-1 Gentle Wash and Shampoo have added moisturizers and glycerin. For those with oily skin, Acne Cleanser, Hand & Foot Wash and regular Shampoo have added salicylic acid to help eliminate excess oil and exfoliate dead skin cells.

Is sodium hypochlorite the same as household bleach, and isn't bleach harmful to skin?

Sodium hypochlorite is one of the many components of household bleach. Household bleach even when diluted, as in a bleach bath, has many other chemicals which can be harmful and drying to the skin. At CLn® Skin Care, we took the best part of bleach, sodium hypochlorite at low levels to formulate and preserve our patented cleansers. Undiluted household bleach can be harmful to the skin or internal organs.

What’s the difference between Shampoo and CLn 2-in-1 Gentle Wash and Shampoo?

Both the CLn® Shampoo and CLn 2-in-1 Gentle Wash and Shampoo
contain glycerin to help maintain the hairs' natural moisture balance and can be used for scalp dermatitis or dandruff. The regular Shampoo has the added salicylic acid to help eliminate excess oil and exfoliate dead skin cells. This is most appropriate for people with oily hair and scalp or who may suffer from scalp folliculitis. CLn 2-in-1 Gentle Wash and Shampoo does not contain the salicylic acid and therefore is better suited for those with naturally dry hair/scalp, or for those with scalp eczema.

How is Acne Cleanser unique?

The CLn® Acne Cleanser is the only product on the market that combines 0.5% salicylic acid acne treatment and a known gentle wash, preserved with sodium hypochlorite. This formulation is mild, but effective at treating acne blemishes and preventing future breakouts.

Are CLn® products covered by insurance?

The entire CLn® Skin Care product line are over-the-counter cleansers and shampoos. They are not prescription and, therefore, typically not covered by insurance programs. However, the patient cost for the products is about the cost of an insurance co-pay ($25-40) for about 6 weeks of use.

Is CLn® Shampoo safe for color treated hair?

Our shampoos have not been tested on color treated hair.

Will CLn® Skin Care products affect my spray tan?

Our products have not been tested for use with spray tans. We recommend you spot test by washing a small area and waiting 24 hours.

Can I use CLn® products if I am pregnant?

CLn® Skin Care products are not absorbed transcutaneous and do not enter the blood stream. Check with your doctor if pregnant or breastfeeding.

What if my CLn product looks white or cloudy?

The CLn® BodyWash or CLn® SportWash may look “white or cloudy” when shipped in cold weather. This does not change the formulation or product effectiveness. Once the product is in a warmer environment of the shower or on the skin it returns to a clear gel appearance.

Skin Conditions

What is eczema?

Eczema is a skin condition caused by inflammation of the skin. Typically, eczema causes skin to become itchy, red, and dry -- even cracked and leathery. Eczema can appear on any part of the body. Eczema is a chronic problem for many people. It is most common in infants, many of whom outgrow it before adulthood. Atopic dermatitis is the most common of the many types of eczema.

What causes eczema?

Eczema runs in families. Certain genes can make some people have extra-sensitive skin. An overactive immune system is thought to be a factor as well. Also, it's thought that defects in the skin’s protective barrier contribute to eczema, by allowing moisture out through the skin and letting germs in. Factors that may trigger eczema include: stress, contact with irritating substances, heat and sweat, cold, dry climates and dry skin.

What exactly is folliculitis?

Folliculitis is an infection and inflammation in the hair follicles – the tiny openings in the skin that enclose hair. You can have folliculitis on any part of your body that has hair. Even the nearly invisible hair on your face or back. It is most common on the face and scalp and areas rubbed by clothing, such as the thighs and groin. Folliculitis is also referred to as ingrown hairs and razor burn or bumps.

What causes folliculitis?

Shaving or wearing clothes that rub the skin can irritate hair follicles, which can lead to folliculitis. Follicles also can become blocked or irritated by sweat, oils, or makeup. When bacteria, yeast, or fungus is present with injured follicles, they are more likely to become infected, resulting in folliculitis.

Shopping Questions

Why should I create an account?

Having an account and password means you can place future orders quickly, because your name and address will pre-populate when you log in.

What if I am not satisfied?

Your satisfaction is guaranteed.

We're confident in the efficacy of our products, and we invite you to try CLn® products for 30 days with no risk. If you're not 100% satisfied, simply contact our sales team at sales@clnwash.com within 30 days of arrival, and we'll send you a shipping return label. Once we receive the returned product, you will be refunded within 48 business hours. We will send you an e-mail once the refund is issued. Processing time may vary based on PayPal or your credit card processor, and could be up to 3 days after the refund is issued from our website.